Terms of sale

Last updated: October 14, 2026 — version 1.0

These terms of sale (the “Terms of sale”) govern the purchase of credits on the Smartiming service, published by Wildpace (“we”). They supplement the Terms of use (the “Terms of use”), which govern the general use of the service, and apply in addition to them as soon as a purchase is made. The processing of the data related to a purchase (amount, transaction identifiers) is described in the Privacy policy, section 2, “Credit purchases” row.

These Terms of sale apply to any purchase of credits made by a member of an Organization from the web version of the Service, to the exclusion of any other service. They prevail over any other document in the event of a contradiction on this specific point.

Wildpace, sole proprietorship (French micro-entrepreneur) — SIRET 833338247 00020. Contact: contact@wildpace.net.

The purchase of credits is open to any signed-in member of an Organization, with no particular role required: an account within the Organization is enough. The credits purchased are added to the balance of the Organization, not to a personal account: they can then be used by all the authorized members of that Organization.

A credit is the Service's own unit of account, with no fixed face value outside the Service, which in particular allows participants to be registered for a race (the number of credits consumed per registration is shown in the Service and may vary depending on your Organization's settings; some Organizations may be exempt).

• Credits are attached to your Organization, not to an individual account: they remain available whichever member uses them, and survive the departure of a member.
• Credits have no expiry date at present.
• Credits can neither be transferred to another Organization nor converted into money, except in the refund cases provided for in section 10.
• Some actions consume credits (for example registering a participant); deleting what consumed a credit may credit it back according to the rules of the Service (see section 11): the consumption and refund of credits are mechanisms of use of the Service, described by the Terms of use and by the functional documentation of the Service; these Terms of sale only cover the initial purchase.

Purchases can only be made from the web version of the application, accessible from a browser (at the root of the Service's domain). The native mobile application (iOS/Android) does not allow direct payment: it automatically opens your browser on the purchase page, where you are already signed in.

The ordering process is as follows:

1. you freely choose the number of credits to buy (within the minimum and maximum limits in force); the unit price, the applicable discount and the total are displayed live;
2. you confirm by clicking “Pay”, which redirects you to a secure payment page provided by our payment provider, Stripe;
3. you pay by bank card directly on Stripe's page: we neither see nor store your card number;
4. after payment, you are brought back to the Service, where a confirmation page is displayed as soon as the payment is confirmed (see section 7).

The price of credits is degressive: the larger the quantity ordered, the lower the unit price per credit, in tiers. The price list (currency, minimum and maximum quantities per order, price tiers) is published live on the purchase page at the time you place your order; this price, displayed and confirmed at the time of the order, is the one that applies — the server independently recalculates and checks the amount before any payment.

• Currency: euro (EUR)
• Prices are stated net of VAT (VAT not applicable, article 293 B of the French General Tax Code — VAT exemption for small businesses, French micro-entrepreneur scheme)
• Prices may change at any time: see section 13. A price change never affects a purchase already completed.

Payment is handled entirely by Stripe. Your credit balance is never updated at the time of the redirection to or from Stripe: it is only updated once the payment has actually been confirmed by our server (a delay of a few seconds is possible). A confirmation page then shows you the number of credits added and your new balance. If you close this page before the confirmation, the credits are added as soon as the confirmation reaches us; you can check your balance at any time from the application.

If the payment fails or is cancelled (card declined, abandoned on the Stripe page), no credit is added and no amount is charged.

Invoice on request at contact@smartiming.net

The Service is sold to Organizations (clubs, associations, public bodies, companies) in the course of their activity of organizing sports events: this is in principle a business-to-business sale, to which the right of withdrawal of the French Consumer Code (articles L.221-18 et seq.) does not apply.

If, however, a purchase were to be classified as a sale to a consumer, please note that credits are digital content supplied immediately, as soon as the payment is confirmed: by confirming your order, you expressly request to benefit from this Service immediately, and you acknowledge that you thereby lose your right of withdrawal as soon as the supply has begun (article L.221-28, 13° of the French Consumer Code), that is, as soon as the credits are added to your Organization.

We grant no right of withdrawal beyond the above.

• Credits already consumed (for example to register participants): non-refundable, including if the race or event concerned is later deleted — deleting a race or a whole event never credits back the credits consumed in it (unlike deleting a single participant, which may credit back its cost according to the rules of use of the Service).
• Proven billing error (double charge for the same order, amount charged different from the amount displayed and confirmed): we correct the error and refund the overpayment as soon as it is reported to us at contact@smartiming.net, with the relevant supporting documents (Stripe transaction reference, screenshot).
• Credits purchased but not used: non-refundable, except in the case of a billing error as above.
• A refund, when granted, is made to the payment method used for the purchase, via Stripe, within 14 days.

The use of credits (what consumes them, what credits them back) is described by the Terms of use and by the operation of the Service itself, and may change: the number of credits required for an action, or the Organizations exempted from this mechanism, are set in the configuration and may change without notice for the future, with no retroactive effect on credits already purchased or already consumed.

Some Organizations may, at our discretion or under a specific agreement, be exempted from all or part of the credit mechanism (for example a demonstration organization). This exemption is not a commitment for the future and may be withdrawn at any time, with no effect on credits already purchased.

We may change the price list at any time. A price change only applies to orders placed after it comes into force: it has no effect on purchases already confirmed.

Our liability, as seller of the credits, is limited to correctly crediting your account once the payment has been confirmed by Stripe. We are not responsible for the consequences of a payment incident attributable to Stripe, to your bank or to your own equipment or connection. For any complaint about a purchase, write to contact@smartiming.net, stating the transaction reference if you know it.

These Terms of sale are governed by French law. In the event of a dispute, and failing an amicable settlement, the French courts have jurisdiction.

contact@smartiming.net — see also the Contact page, the Legal notice, the Terms of use and the Privacy policy.